Return & Refund Policy

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Home Return & Refund Policy

Return & Refund Policy

At The Linen, your satisfaction is our priority. If you are not fully happy with your purchase, we offer a simple and transparent return & refund process.

1. Return Eligibility

You can request a return if:

The product received is defective, damaged, or incorrect.
The product is unused, unwashed, and in original packaging.
A return request is made within 7 days of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless the wrong item is delivered:

Used or washed items
Items without original packaging
Clearance or sale items
Customized or personalized products

3. Return Process

To start a return, please contact us:

📧 Email: contact@thelinen.pk
📞 Phone/WhatsApp: 0318-3649709

Provide the following details:

Order number
Reason for return
Product photos (if damaged or incorrect)

Once approved, our team will guide you through the return procedure.

4. Refund Policy

Refunds will be issued:

After the returned product is received and inspected
Within 3–7 working days
Through the original payment method or in the form of store credit, as per customer preference

Shipping fees are non-refundable unless the return is due to a mistake on our part.